Reference

What You Agree To When You Use pamantogell

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how wallet deposits are handled to how disputes are raised.

Applies to all account activityCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessSubject to change with noticeContact support for clarification
pamantogell What You Agree To When You Use pamantogell
REACH US DIRECTLY

How to Contact Us About These Terms

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about a specific clause, a pending DANA transaction, or any term you need explained before acting on it.

Email Support

Send a written query to our support address if you need a documented response — useful when disputing a transaction or requesting a formal explanation of a policy point.

Account Help Centre

The Help Centre inside your account lists common terms questions alongside step-by-step answers — covering wallet verification, OVO withdrawal holds, and account suspension queries.

HOW WE HANDLE THIS

Account Security and Policy Transparency

Data Handling Your account data — including linked wallet details for DANA, OVO, and GoPay — is stored under access controls. We do not sell personal data to third-party advertisers or share it without a lawful basis.
Cookie and Session Policy We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time.
Account Security Practices Login requires OTP verification sent to your registered mobile number. If you notice unusual activity, use the account lock option immediately and notify support through live chat.
Requesting Changes or Deletion To update your registered details or request account closure, contact support directly. Wallet-linked accounts require identity verification before any change is processed.

Common Questions About These Terms

These answers cover the questions we hear most often about how the terms work in practice — from how wallet rules interact with account rules to what happens when terms are updated.

Yes. Every deposit — whether through GoPay, OVO, or DANA — is subject to these terms. The wallet provider's own rules also apply on their side of the transaction.

We post the revised terms here with an effective date. Using your account after that date means you accept the changes. We do not send individual notifications for minor updates.

Access depends on local law where you are. If your region does not permit this type of platform, you are responsible for knowing that before creating or using an account.

Contact support through live chat or email with your transaction reference. We review the relevant wallet record — DANA, OVO, or GoPay — and respond with a written outcome.

Where a term conflicts with applicable local law in eligible Indonesia regions, local law takes precedence. You can raise this through our support channel for a written clarification.

Submit a deletion request through support. Accounts linked to DANA, OVO, or GoPay require identity verification first. We process confirmed requests in line with applicable data rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.