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How pamantogell Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit through DANA, OVO or GoPay, or contact our support team. Access to our platform depends on local law and is available only where eligible regions permit.

Account data protectedWallet info kept privateNo third-party data salesCookie controls availableContact us to request changes
pamantogell How pamantogell Handles Your Personal Data
DATA HANDLING STANDARDS

How We Keep Your Account Information Secure

Security is not a single switch — it is a set of active practices we run across your account, your payment data and our platform infrastructure. Here is how each area works in practice.

Encryption in Transit

All data moving between your device and our servers travels over SSL encryption. This covers login, account updates and every DANA, OVO or GoPay transaction you initiate.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

We keep your account data for as long as your account is active and as required by applicable legal obligations. Closed accounts are subject to a defined retention window before deletion.

Your Right to Access

You can request a copy of the personal data we hold about you. Submit the request via live chat or email, and we will verify your identity before releasing any information.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, update or remove the personal data we hold on your account, our support team is the right place to start. Send a message through live chat, email or our contact form — include your registered account name so we can locate your record quickly. We aim to respond to data-related requests within a reasonable timeframe, consistent with applicable local law.

Team online

Live Chat

Open the chat widget in the bottom corner of any page. Identify yourself with your account username and state your data request clearly.

Email Support

Send your privacy request to our support email. Include your registered name and the wallet method you use — DANA, OVO or GoPay — so we can locate your record.

Contact Form

Fill in the contact form under your account settings. Select 'Privacy Request' as the topic so it routes directly to the right team without delay.

Common Questions About This Privacy Policy

Real questions from account holders about how we handle data, what we store and how you stay in control of your own information.

No. We only store the transaction reference and wallet identifier returned by the payment processor. Your wallet PIN and app login details never pass through our servers.

Access is limited to authorised team members who need it to process your account, handle support requests or comply with legal obligations. We do not give open access to personal records.

Yes. Contact support via live chat or email with a deletion request. We will review what can be removed against any legal retention requirements and respond with next steps.

Session cookies keep you logged in during your visit. Analytics cookies help us see which pages load correctly. You can block or clear cookies through your browser settings without losing your account.

We do not sell or rent your data to third parties for marketing. The only data sharing is with payment processors — DANA, OVO, GoPay — strictly to complete your transactions.

Log in, go to account settings, and edit your profile details directly. For changes that require identity verification, contact our support team through live chat or the contact form.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.